A high street retailer. A tough market. A 22% uplift in turnover.
Whilst high street retail has been facing a downturn, this business grew and improved both gross and net profit at the same time.
We supported our client through our Business Improvement service, over monthly sessions with a simple structure; identify, challenge, target, review, commit to next steps
The support was built around a few principles:
Diagnose before doing
We got clear on what was driving performance and where profit was leaking, using the numbers, not assumptions. Then we agreed the few levers that would make the biggest difference first.
Building momentum with ‘big wins’
We focused on the actions that move results quickly (without adding complexity), so the business could see progress early and build confidence.
Decisions backed by scenario planning
Before making changes, we pressure-tested options using real numbers, so decisions felt safer, clearer, and easier to commit to.
Systemise to make results repeatable
We looked at how to reduce reliance on the owner being ‘the engine’ of the business, and how to make improvements stick through simple systems and routines.
A structured plan for sustainable growth
We set a practical roadmap with clear targets, a testing mindset, and accountability, so progress continued month to month rather than relying on motivation.
Results:
- Increase in average spend per customer
- Successful price increases
- Rationalised product offering
- 22% uplift in turnover
- Increase in both gross and net profit
- Improved cashflow
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